FAQ
How can I pay?
We accept wire bank transfers SWIFT and Bitcoin.
From where do you ship?
We ship from Russia and Ukraine. They are countries, where Jintropin is certified for sale in pharmacies, so we can get fresh high-quality Jintropin and other products.
Which countries do you ship to?
We ship worldwide except Australia.
How long does it take after the payment to receive my order?
We send your package within 1-2 days after receiving the payment. Shipping takes 7-9 days (in rare cases and during the period of postal overloads — up to three weeks). So, you will most likely get your package after 7-10 days after the payment.
After the package is sent we provide you tracking number.
How do you ship?
We use EMS delivery to deliver products because it is fast – 7-10 days. HGH is a fragile substance that can be easily destroyed when being stored outside refrigerator for 3+ weeks. EMS delivery takes on average 7 days, or up to 20 days in rare cases.
What is your shipping price?
The price of delivery is 30 $.
You will get FREE shipping if you order 3+ kits
How can I track my order?
You will get tracking number within 12 hours after we send your order.
What is your packaging?
We pack your order in a discreet envelope to prevent customs seizure
Do you keep HGH cool during shipping?
We cannot use any ways of cooling like thermo boxes because they make package heavier and much more expensive to ship (100-200 $ instead of 30 $).
Secondly, thermo boxes attract extra attention from customs and increase risks of seizure. Thirdly, all available ways of cooling work for just 1-2 days.
But you don’t have to worry about your HGH state during shipping.
All of our products are produced using freeze-drying technology and vacuum packaging. It allows them to be stored for 2-3 weeks outside the fridge without any destruction of the somatropin structure. To prevent any problems we use 7 days EMS delivery, so you don’t have to worry about preservation of HGH.
What is your reship policy?
Although we have a very high success rate of delivery (close to 100 %), there still is a slight chance of customs seizure. It does not depend on us. The issue is that about 90 % of packages in the US and UK go through customs control without strict control. The rest 10 % have more detailed control and these parcels may be seized. Statistics is that 3-5 parcels of 1000 are seized. But we will reship it for free.
Important note – we only do reship to the US, UK, Canada, France and Greece.
How do you store HGH?
We store the products in fridge at 2-8 degrees temperature. It is the best storage conditions for growth hormone.
Other questions
Do you have any discounts on volume?
Yes, we have. We can provide you nice bulk discounts
5 kits – 10 $ off on each kit
10 kits – 20 $ off
15 kits – 30 $ off.
These discounts apply to 100 IU kits (Jintropin, Ansomone, Hygetropin, Pharmatropin). If you are interested in a bulk order for premixed pens or cartridges (Norditropin, Genotropin, Omnitrope), please contact us via contact details below to find out your discount.
Bulk orders are divided into small packages and shipped for free.
How can I contact you?
Also, you can do it here – CONTACT US